1. How late/early do you pick-up drop off?
Our office hours are generally 9am-10pm, however, if you have a reservation in advance we can pick you up 3am-10pm. However, we do request a reservation in with sufficient prior notice.
2) Is there a surcharge for late/early morning passengers?
No, we do not charge extra. Just be sure to tip your driver ;-)
3) How do I make a reservation?
The best way to book a shuttle is by going to the "Make a Reservation" tab in the navigation menu above. There you can take care of everything & receive an instant confirmation.
*note: Online Bookings are the preferred method of booking a shuttle, it's fast, efficient and accurate (please check and make sure all details are correct).
4) What are your rates?
We are proud to say that ABC Shuttle Service has the lowest prices around. Yup!
Rates vary depending on your location, both pick up and drop off. You can inquire about our flat-rates by visiting the "Instant Price Generator" on the main homepage tab. Please keep in mind that we offer a direct non-stop service taking you directly to your destination at a very competitive price, alternatively you can expect one local-stop which will be discounted from your original fare.
5) How many other people will you be picking up?
Hopefully none. If in a rare case someone in your immediate neighborhood or on the way is going around the same time as you, we offer you a discount. However, generally this is fairly rare. So, in most cases you and your party have the entire ride to yourself.
6) What kind of vehicles do you have?
We operate in the versatile Toyota Sienna Mini Van
7) How early of a notice do you need for pick-ups?
We can work with you if you give us at least 24-hours or more. We will do our best to serve you even on short notice, however to ensure that your spot is reserved, booking in advance helps everyone.
8) What is your cancelation policy?
You must inform us 24-hours in advance of your pick-up time. If you do not inform us within that period of time, we reserve the right to charge the full amount. All reservations made in less than 24-hours may not cancel, booking in advance is advised. If you book online please send an email to cancel and call us as well.
We are very flexible and understand that plans do change at times. Please communicate with us, if you did not cause the driver an inconvenience and/or cost of traveling to your location, we can (only on a case-by-case basis) make exceptions to this policy. However, this is at the discretion of our manager.
9) Do you accept credit cards?
Yes We do! You can pre-pay your booking at the time of booking. This avoids the hassle associated with shuffling with cash, card or change at the airport at time of drop.
10) What if I need a children's car-seat?
At the time of booking, there is a section where you can request a child seat, there is a $10 fee/ per seat. If you require multiple seats, please order multiple seats or otherwise notify us via the notes section on your form.
11) What is your pet policy?
We love pets, however we must comply with all vehicle safety and hygiene codes to ensure a comfortable environment for everyone. For safety, all pets must remain inside their transport kennel (at all times) until you have reached your destination. Pets are not allowed to roam freely in the passenger vehicle(s) due to strict safety regulations.
We fully comply with any and all ADA regulations pertaining to service animals (subject to verification)
You must inform us in advance if there will be an animal traveling with you. You're responsible for the pet at all times, this includes any cleaning fee's in case of any incidents.
12) How do I locate my ride at the airport?
We operate Sedans and Vans and both are allowed to pick-up at predetermined locations. These locations are subject to change from time to time. Vans will always pick-up in the courtyards (see map below) and sedans will always pick-up on departure levels of each terminal. When you arrive, please call the driver immediately for directions.
Please look at our Directions @ Airport Page it's very detailed, and has maps as well. There you can find useful information along with Direction/Guide Maps to find your shuttle at SFO and Oakland International Airport
13) How do I call you Internationally (using the country-code)?
If you are overseas, you can reach us by dialing like this (+1) before our phone number which is on the notification email you receive after you've booked the ride!
You can also use WhatsApp to contact us (same number) (Smart Phone and Wifi Required)
Thank you!
Our office hours are generally 9am-10pm, however, if you have a reservation in advance we can pick you up 3am-10pm. However, we do request a reservation in with sufficient prior notice.
2) Is there a surcharge for late/early morning passengers?
No, we do not charge extra. Just be sure to tip your driver ;-)
3) How do I make a reservation?
The best way to book a shuttle is by going to the "Make a Reservation" tab in the navigation menu above. There you can take care of everything & receive an instant confirmation.
*note: Online Bookings are the preferred method of booking a shuttle, it's fast, efficient and accurate (please check and make sure all details are correct).
4) What are your rates?
We are proud to say that ABC Shuttle Service has the lowest prices around. Yup!
Rates vary depending on your location, both pick up and drop off. You can inquire about our flat-rates by visiting the "Instant Price Generator" on the main homepage tab. Please keep in mind that we offer a direct non-stop service taking you directly to your destination at a very competitive price, alternatively you can expect one local-stop which will be discounted from your original fare.
5) How many other people will you be picking up?
Hopefully none. If in a rare case someone in your immediate neighborhood or on the way is going around the same time as you, we offer you a discount. However, generally this is fairly rare. So, in most cases you and your party have the entire ride to yourself.
6) What kind of vehicles do you have?
We operate in the versatile Toyota Sienna Mini Van
7) How early of a notice do you need for pick-ups?
We can work with you if you give us at least 24-hours or more. We will do our best to serve you even on short notice, however to ensure that your spot is reserved, booking in advance helps everyone.
8) What is your cancelation policy?
You must inform us 24-hours in advance of your pick-up time. If you do not inform us within that period of time, we reserve the right to charge the full amount. All reservations made in less than 24-hours may not cancel, booking in advance is advised. If you book online please send an email to cancel and call us as well.
We are very flexible and understand that plans do change at times. Please communicate with us, if you did not cause the driver an inconvenience and/or cost of traveling to your location, we can (only on a case-by-case basis) make exceptions to this policy. However, this is at the discretion of our manager.
9) Do you accept credit cards?
Yes We do! You can pre-pay your booking at the time of booking. This avoids the hassle associated with shuffling with cash, card or change at the airport at time of drop.
10) What if I need a children's car-seat?
At the time of booking, there is a section where you can request a child seat, there is a $10 fee/ per seat. If you require multiple seats, please order multiple seats or otherwise notify us via the notes section on your form.
11) What is your pet policy?
We love pets, however we must comply with all vehicle safety and hygiene codes to ensure a comfortable environment for everyone. For safety, all pets must remain inside their transport kennel (at all times) until you have reached your destination. Pets are not allowed to roam freely in the passenger vehicle(s) due to strict safety regulations.
We fully comply with any and all ADA regulations pertaining to service animals (subject to verification)
You must inform us in advance if there will be an animal traveling with you. You're responsible for the pet at all times, this includes any cleaning fee's in case of any incidents.
12) How do I locate my ride at the airport?
We operate Sedans and Vans and both are allowed to pick-up at predetermined locations. These locations are subject to change from time to time. Vans will always pick-up in the courtyards (see map below) and sedans will always pick-up on departure levels of each terminal. When you arrive, please call the driver immediately for directions.
Please look at our Directions @ Airport Page it's very detailed, and has maps as well. There you can find useful information along with Direction/Guide Maps to find your shuttle at SFO and Oakland International Airport
13) How do I call you Internationally (using the country-code)?
If you are overseas, you can reach us by dialing like this (+1) before our phone number which is on the notification email you receive after you've booked the ride!
You can also use WhatsApp to contact us (same number) (Smart Phone and Wifi Required)
Thank you!